Provape.com: How MageCloud's Expertise Drives Client's Success with Tailored Solutions

Discover how MageCloud revolutionized Provape’s ecommerce platform by leveraging their extensive experience to enhance performance and streamline operations, significantly boosting Provape’s competitive edge in the vaping industry.

WEBSITE

provape.com

INDUSTRY

Vaping

TEAM

Project Manager, Magento 2 Developers

TRAFFIC

185K Monthly Visits

KEY SERVICES & INTEGRATIONS

Magento 2

About the client.

Provape is an e-commerce platform dedicated to providing the best online shopping experience for vaping enthusiasts across the U.S.

Run by experienced vapers, Provape understands the challenges of online shopping and strives to make the process as seamless and responsive as possible.

The Challenge.

Provape is a growing e-commerce business that ships products across the United States. When the E-commerce Manager took over the project, Provape faced numerous unresolved technical challenges. Their website was built on an outdated version of Magento, and there was uncertainty about whether to remain on the platform or transition to something else.

The company didn’t have a dedicated in-house developer then, relying instead on a part-time contractor.

The e-commerce site needed support and maintenance, but there was also the pressing decision of whether to migrate or stick with Magento. Migrating carries risks of losing traffic and disrupting the user experience. After careful consideration, they decided to remain on Magento and avoid those risks.

The next step was finding a reliable partner to maintain and update the platform, which led them to MageCloud.

Why the client chose us.

Provape found MageCloud through a combination of reviews and recommendations. During the selection process, the MageCloud team stood out, conducting a free audit that revealed existing issues and presented a clear plan for how they would address them.

The audit demonstrated their expertise, and their ability to quickly diagnose problems and propose solutions gave Provape the confidence to move forward with the partnership.

ECOMMERCE MANAGING, PROVAPE

The thoroughness and professionalism of MageCloud’s approach played a significant role in Provape’s decision to partner.

Solution.

MageCloud implemented several key improvements for Provape, including:

Migration to the Latest Magento Version: MageCloud successfully migrated Provape’s e-commerce platform to the latest version of Magento, ensuring better performance, security, and scalability.
Website Redesign and Feature Enhancements: MageCloud redesigned the website, updating its look and feel, including a new logo, to improve user experience. They also added new features, such as product recommendation blocks and email notifications for when out-of-stock items became available again.
Enhanced User Notifications: The team improved stock availability notifications, ensuring customers could be alerted when their desired products were back in stock. This was crucial in improving customer engagement and sales.

These changes helped improve both the backend functionality and the overall user experience, leading to a more efficient and visually appealing site.

Results.

MageCloud proved to be a reliable and competent partner for Provape. Their deep expertise in Magento and proactive approach allowed Provape to stay ahead of industry trends and respond swiftly to new business needs.

Provape now has a more stable, secure, modern e-commerce platform supporting continuous growth. The ongoing communication with MageCloud has been key, ensuring that any issue is addressed promptly and professionally, regardless of the time or complexity.

Why Provape recommends MageCloud

Provape team highlights MageCloud’s professionalism and 24/7 availability as crucial reasons for recommending them.

If something happens, I know I can reach out at 3 a.m., and someone will start fixing the problem within 10 minutes

ECOMMERCE MANAGING, PROVAPE

This level of dedication and responsiveness makes MageCloud an invaluable partner for any business relying on its online presence.

In addition, their extensive client base allows them to apply lessons learned from other projects, ensuring Provape always benefits from the most effective solutions for new features and challenges.

Provape recommends MageCloud to other businesses seeking a reliable, experienced partner for Magento-based platforms, especially those needing high-level technical support and a team that truly understands the e-commerce landscape.