Delivery, Privacy & Refund Policy

Thank you for visiting MageCloud Agency website. 

Please read this policy carefully.

This is the Cancellation and Refund Policy of MageCloud LLC.

Digital Services (*)

  • We do not issue refunds for development and marketing services once the order is confirmed, work is approved and the project was moved into the production phase.
  • No partial reimbursements for projects in the middle of the way through their milestone phases.
  • SEO and digital marketing service packages are non-refundable. However, the client may cancel such services with a notice written 30 days in advance.
  • Hourly and customer support contracts are to be paid upon receiving of the invoice after work was completed during the month. Unused time in your hourly or support contract can be used for credit towards upcoming work. One support ticket equals with one hour of work. All prices are in USD.

Digital Products (**)

Magecloud honors refund request for non-tangible (digital) products under the following exceptional circumstances:

  • “Non-delivery of the electronic product – download issues due to MageCloud server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, MageCloud issues refunds within 7 days from the date of the purchase.
  • Digital Product “not as described” – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on MageCloud website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.
  • Major or Critical Defects – MageCloud tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. MageCloud reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.

MageCloud reserves the right to change payment terms if necessary at any phase of the project. 

Issues with receiving/accessing our products/services?

Please contact us for immediate assistance.

Special Note 

MageCloud tracks the following: every kind of web traffic, downloads of products, logins to access services, message deliverability (email communications – date, time and number of message openings/reads). We employ a diversity of ways for tracking purposes and can provide detailed information on such activities.

Contact us In case you still have questions about our Refund & Cancellation Policy for digital products/services, please contact us by visiting this page on our website: https://magecloud.agency/contacts/

At MageCloud we consider: (*) Digital Services: SEO and digital marketing packages, WordPress Security Management, Industry Trend Research,  Web Consultancy, Website Design and Revamp, Search Engine Positioning (SEO), Online Operations, Content Creation, Market Insights, Strategic Planning, Web Analytics, Marketing Strategies

(**) Digital Products: e-books, workbooks, worksheets, documentations, blog posts, webinars, online courses, text and video tutorials, downloadable software, mobile apps, cloud-based applications, interviews, membership programs, website themes, logos, photos, web graphics, templates

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