{"id":6862,"date":"2021-07-09T12:55:59","date_gmt":"2021-07-09T09:55:59","guid":{"rendered":"https:\/\/magecloud.agency\/?p=6862"},"modified":"2024-04-04T14:37:38","modified_gmt":"2024-04-04T11:37:38","slug":"what-are-the-benefits-of-automation-in-ecommerce","status":"publish","type":"post","link":"https:\/\/magecloud.agency\/what-are-the-benefits-of-automation-in-ecommerce\/","title":{"rendered":"What are the Benefits of Automation in Ecommerce?"},"content":{"rendered":"
The first benefit of <\/span>eCommerce automation<\/span><\/a> becomes clear once you answer the question: what is it?<\/span><\/p>\n \u00a0<\/span><\/p>\n Automation is replacing human work with physical or digital machines. In eCommerce, automation refers to software that can perform tasks without human input. It is a cost-efficient, reliable alternative to having employees perform repetitive and mundane tasks. Instead, automation can free up time for value creation, allowing your business to scale to new heights.<\/span><\/p>\n \u00a0<\/span><\/p>\n Here are eight benefits of eCommerce automation.<\/span><\/p>\n \u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n When your business is young, and your team is small, employees need first-hand experience with the details of your business model. Once you grow, you\u2019ll find your team becoming bored with the tedious work on their table.\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n Employees will go on autopilot if they keep having to perform the same task. Autopilot makes it difficult to be thorough. Likewise, with automation, employees are freed from constant small decisions in the office or warehouse.<\/span><\/p>\n <\/p>\n How does software perform compared to human workers? The answer varies. But software can perform inventory management, order fulfilment, and data collection tasks. The software can do these quickly and with few mistakes.\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n Your main challenge? Find a way to seamlessly integrate the new software into your business process and get the rest of your team on board. You will still need employees to work in tandem with the automation software. Some tasks can be automated totally, some partially, and some will still demand human oversight.<\/span><\/p>\n \u00a0<\/span><\/p>\n When it comes to your workers, time is money.\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n Imagine a situation: you hire a capable, gifted employee. They come to work eager to learn and help you grow your business. Shortly, they get bogged down in mundane tasks. They have no time and energy to flex the creative muscles you hired them for.\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n Do you have humans doing work that software could do? You are leaving a lot of money and untapped potential on the table.\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n A great example of this is customer support. Not all functions are created equal. Some customer service tasks don\u2019t benefit much from a human touch. For example, a<\/span> chatbot<\/span><\/a> can greet a customer and categorise their query about as well as an employee can. The chatbot can answer immediately, no matter the time of day or the workload.<\/span><\/p>\n \u00a0<\/span><\/p>\n Cutting those jobs out of the customer service workload can free up time and bandwidth. Employees can focus on questions requiring a particular answer, creativity or emotional intelligence. With automation, fewer employees can tend to more customers. They can even increase attention on customers with complex asks, strengthening your brand image.<\/span><\/p>\n \u00a0<\/span><\/p>\n A simple formula:<\/span><\/p>\n <\/p>\n Better inventory management = better customer experience = more customer loyalty.<\/span><\/p>\n <\/p>\n One of the best uses of automation in eCommerce is inventory management software. When you use a platform that can automate your commerce operations, you get a one-stop-shop. You can then track inventory across sales channels and marketplaces.\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n The benefits of automating your <\/span>inventory management<\/span><\/a> processes are immense. According to <\/span>research from Linnworks<\/span><\/a>, almost half of customers will trade savings for convenience. Sixty-two per cent of customers are more likely to stay loyal to a company that is honest about shipping and delivery. <\/span><\/p>\n The Future of Omnichannel & Inventory Management [Webinar with Linnworks<\/em>]<\/p>\n1. Automation removes human error (and boredom!) from repetitive business processes\u00a0<\/b><\/h3>\n
2. Automation helps your employees focus on what\u2019s important\u00a0<\/b><\/h3>\n
3.\u00a0 Improved inventory management with automation<\/b><\/h3>\n
\n