Facebook Business Manager is the most efficient tool to manage your Facebook advertising as well as all your Facebook assets. That’s one of the main Facebook tools for business since it creates a level of separation between your Facebook ad accounts.<\/span><\/p>\n <\/p>\n
It is a free tool that allows you to manage Facebook pages, Facebook ad accounts, and those who work on those pages or accounts. Thus, this tool has three main parts \u2014 pages, ad accounts, and people.<\/p>\n
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What if one of your businesses performs exceptionally well and you decide to assign a team or a Facebook manager to manage its operations? In this case, your team could definitely use a Business Manager account.<\/p>\n
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Moreover, knowing the structure of Ad accounts on Facebook, you easily can manage TikTok and Snapchat, since they look similar.<\/span><\/p>\n <\/p>\n
2. Performance is what actually counts<\/span><\/h3>\nCheck Performance to realize whether you’re making money or not. Here, you\u2019re measuring how many\u00a0Website Purchases<\/em> you have. <\/span><\/p>\n <\/p>\n
NOTE: <\/strong>For a lot of people in eCom, their overall blended ROAS needs to be at 4 or 5.<\/p>\n <\/p>\n
Some people need to have a ROAS of 4 or 5 because they can\u2019t afford more than a 20% marketing Cost of sale. Depends on what your margins are, lifetime value, all these kinds of things.<\/p>\n<\/div>\n
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If your ROAS<\/em> is at least 1, you\u2019re doing pretty well. <\/span>But website purchase ROAS of 1 really translates to a true ROAS of 3. Because, 1) we have delayed attribution, which is sales that occurred later, they are untrackable; 2) we have the actual attribution that comes from first-click versus last-click. Everything in Ads Manager, everything across all the data you see in Facebook is all, by default, last click. And, if you are performance-oriented in any sort of way, you need to understand this.<\/p>\n <\/p>\n
3. Almost nobody uses Facebook Analytics<\/span><\/h3>\n\n
Many merchants think they have Analytics on their page and they see how much Reach, how many Clicks, how many video Views. I see my different posts. But it is NOT Facebook Analytics.<\/span><\/p>\n <\/p>\n
Facebook has their own website Analytics just like Google Analytics. And you can\u00a0literally see how many people came to your website, what they were doing.do funnels and you can do conversion tracking.<\/p>\n
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4. Targeting and lookalike audiences<\/span><\/h3>\nYou should create a lookalike audience against people who\u2019ve actually bought since it’s the highest quality signal. Technically, you could do it of 20 plus or 50 plus. But really, you need a couple of hundred people, otherwise, the algorithms are going to be confused.<\/p>\n
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So, you need 200 really good customers, upload that email, list of emails, or maybe you have it through custom audiences, and then you create lookalikes against it.<\/p>\n
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We can even test off of look-alikes on page fans or look-alike on people who\u2019ve been to the website.<\/p>\n
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NOTE: <\/strong>The smaller the audience, the more Facebook gonna charge you.
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You should set your audiences larger. Not because you just want to hit people randomly, but because the system is going to be able to optimize for you. And they’re not gonna charge you as much on that traffic. So you get a double win here.<\/span><\/p>\n <\/p>\n
5. You really do want to choose the right objective<\/span><\/h3>\nYou shouldn’t choose website clicks or something like video views unless it is someone who is already in a custom audience grouping. For remarketing, you can choose website views when it is a small audience. But you shouldn’t do things like website views or whatnot when it\u2019s top of a funnel.<\/span><\/p>\n <\/p>\n
Think about using the Top of the Funnel content with the Bottom of the Funnel objectives instead of using Bottom of the Funnel content with Bottom of the Funnel objectives. For example, choose purchases as an object to send the right signal, to get the people who actually would purchase. And give them a Top a funnel content.\u00a0<\/span><\/p>\n <\/p>\n
Conversely, when you have the Bottom of the Funnel content, use the Top of the Funnel as the objective. Dennis thinks that choosing Top of the Funnel objectives is just wasting money, though a lot of brands love the idea of Reach and Views, etc. <\/span><\/p>\n <\/p>\n
So, try flipping it and see how it works. And, if I know the quality is good, then you don\u2019t need a system to sub-optimize the conversion, and therefore you’re not gonna pay a lot higher price.\u00a0<\/span><\/p>\n <\/p>\n
6. Content is the most important part<\/span><\/h3>\nYou need lots and lots and lots of content. Create lots and lots of ad sets and inside each of them, you should have a number of creatives that you will test. Thus, the system\u2019s got a lot smarter.<\/span><\/p>\n <\/p>\n
You would just do the equivalent of Google single keyword ad groups.\u00a0 So, you would just have one ad inside each ad group and have lots and lots of ad groups or ad sets. So the system would just keep allocating more and more test impressions.<\/span><\/p>\n <\/p>\n
When you just have two or three creatives in each ad set, let it find a winner and scale it up. And if it doesn\u2019t work, then just create another ad set. Or just add more creatives to that existing ad set, if it\u2019s already working.<\/span><\/p>\n <\/p>\n
Because,\u00a0when you put your content and set your objectives,\u00a0the system is going to do the targeting for you.<\/span><\/p>\n <\/p>\n
NOTE: <\/strong>The video process is the key to driving sales.\u00a0<\/span><\/p>\n <\/p>\n
Mainly, 15-second and 60-second (one-minute) videos, that you\u2019re clicking from your customers. Or where you\u2019re talking about your business and how you got started. Or, you\u2019re sharing your knowledge about how your product or service is being done, behind the scenes, kind of stuff.<\/p>\n
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The quality of the video content and your ability to continue to collect video content with your VAs and your video editors is the key to driving sales.<\/p>\n
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Your success in social advertising is your ability to get your goals \u2013 content and targeting \u2013 together.<\/strong> With your ability to collect those goals (content and targeting) and get them into the system, you load them up into the system.<\/p>\n <\/p>\n
7. There\u2019s a parallel structure between ad accounts on Facebook, Tik Tok, Snapchat<\/span><\/h3>\nThe same thing as with Facebook, you install a TikTok and your Snapchat Pixel and stick it inside the container for your Google Tag Manager. You\u2019re gonna have all your accounts content inside your Business Manager.<\/p>\n
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TikTok and Snapchat Business Managers are very similar to Facebook.\u00a0 <\/span>It\u2019s not exactly the same, but they are intentionally kind of copying Facebook\u2019s thing in the way they set up ads to make it easy for anyone who is running ads on TikTok to just copy over their Facebook stuff.<\/p>\n <\/p>\n
Literally, you have these users, you have partners, audiences like it\u2019s the same thing here, right. You can see it\u2019s the same.<\/p>\n
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And, it’s possible to run Snapchat and TikTok ads independent of whatever it is. You\u2019re running ads on Tik Tok as an advertiser and it has nothing to do with your Snapchat or Tik Tok account. And that\u2019s a smart move.<\/span><\/p>\n <\/p>\n
Moreover, you can have a lot more creative leniency too. Because the Snapchat and TikTok teams are eager to talk to you. Just like with Google, it\u2019s easy to talk to a real human. It\u2019s very hard to talk to a real human on Facebook. And you can optimize the stuff and if you\u2019re stuck, then they\u2019ll help you.<\/span><\/p>\n <\/p>\n
NOTE: <\/strong>Use Snapchat and Tiktok as an arbitrage channel for remarketing. Don\u2019t underestimate how powerful that it might be.<\/span><\/p>\n <\/p>\n
8. Get it working on Facebook – copy the winners over into TikTok and Snapchat<\/span><\/h3>\nOnce something\u2019s working, you just keep going.\u00a0You put more money into it. And you take that winner from Facebook and copy it into Snapchat and Tiktok.<\/p>\n
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You, as an advertiser or business owner, may not be on Tik Tok or Snapchat. But you can get an extra 20% or 30% on whatever is already working for you. So, if the Facebook ads are working for you, you\u2019re going to get a little bit more from TikTok and Snapchat. Just like if Google ads are working for you, you\u2019re going to get a little bit more out of Bing and Yahoo. But if you\u2019re not, if your search ads aren\u2019t working, if your SEO isn\u2019t working on Google, then stop trying to SEO or do ads on Bing and Yahoo.<\/p>\n
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NOTE: <\/strong>Well, the winner is, whatever your lowest\u00a0Cost per conversion\u00a0is provided<\/strong>, it is statistically significant. So ideally,\u00a050+ conversions for that particular ad. And the beauty is that the systems going to tell you what the winner is.<\/p>\n <\/p>\n
9. There\u2019s no Facebook ads expert, all there is \u2013 is a strategy<\/span><\/h3>\nFor some reason, you may think you need to have a Facebook ads expert. No, you don\u2019t.<\/p>\n
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You may hear new people pop up like \u201cOh, I\u2019m the Tik Tok ads expert.\u201d No, they\u2019re not.<\/p>\n
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Ultimately,\u00a0 the value is in your strategy. So, if you really understand your goals \u2013 content and targeting. Once you collect these items, then you just have someone load them into the machine across all the platforms. For sure, you can then have your administrative sorts of people, VAs or whatnot, upload those into, whatever the ad platform is. It could be Pinterest, Quora, LinkedIn, or YouTube. It\u2019s all the same thing.<\/p>\n
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So,\u00a0 the loading up into the system is not where the expertise or power is. The mechanical administration of ad accounts is not a pro-level thing. This is an admin thing. The pro, the expertise, the value is the collection of the goals \u2013 content and targeting.<\/p>\n
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You just need to make sure my strategy is right, meaning my goals \u2013 content and targeting \u2013 are those ingredients to put inside the machine. And I hire other people to build a machine.”<\/p>\n
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10. Budgeting by stages<\/span><\/h3>\nOver time, you\u2019ll eventually settle at about 1\/3\u00a0 \u2013 1\/3 \u2013 1\/3. However, when you start, you\u2019re going to start by driving conversions, for several reasons. One is that you need to make money. And when you make money, you\u2019re going to spend more money and reinvest those profits.<\/p>\n
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Number two is that you need to send a clear signal of conversion into the system. You shouldn’t just pollute the system with a bunch of people watching videos, clicking on things. You want the system to know who\u2019s converting.<\/p>\n
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You can drive conversion by running remarketing. So you’re starting with the bottom-funnel campaigns and then when that\u2019s working, you expand into lookalike audiences for the mid-funnel. And then, all the way up to the top, you’re running top of the funnel content with conversions to the objective. You’re stacking your way up the funnel, but you’re starting with making money at the bottom of the funnel. And that\u2019s gonna be true across every network, that you\u2019re doing advertising.<\/p>\n
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And it certainly makes sense, because you need to make money in the ads. And if you haven\u2019t already, you\u2019re gonna take the catalog you have. So for eCom, take your catalog, and that\u2019s what you\u2019re going to run on TikTok, Snapchat and Facebook. Your product catalogs, and so those create something called dynamic ads.<\/p>\n
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NOTE:<\/strong> You should never tamper with the placements, with any of the networks. Instead of $1-a-day, choose at least $5-20.<\/span><\/p>\n <\/p>\n
PRO TIP: Tell the story<\/span><\/strong><\/h3>\n <\/p>\n
It\u2019s going to work on social media and drive sales. It\u2019ll work for anybody as long as you can tell a compelling story and it resonates with the audience. Most people that do eCom are so product-level focused on features and images. They forget to tell the story, they can\u2019t do video.<\/p>\n
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You need a combination of videos and want to humanize it. <\/strong>Take your top influencer, take the top user you have, take the founder \u2013 tell some compelling stories.\u00a0Do like what the Kickstarter version is, right. All the people that tell a Kickstarter and get people interested. So, you need that kind of content.<\/p>\n <\/p>\n
The problem with Facebook Ads is not about Facebook ads don\u2019t work, it’s about you don’t have the right content to put at the system. You have to really understand your customers.<\/p>\n
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What you could do is get your last 10 people who have purchased and get them out on Zoom and ask them about how they\u2019re using the product, how they like it, why did they choose it. You know, \u201cWhy did you buy from me XYZ product?\u201d And capture that, get with their permission, of course. And turn those into stories and say \u201cWow, that was helpful. Do you mind if we share that?\u201d what you said on our social media.\u00a0 And, of course, they say \u201cYes\u201d and you can use it as ads.”<\/p>\n
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For example, collect stories of the sales representatives in the stores, and with the customers, talking about their favorite piece of product and how they liked it. You know, whatever it is. It\u2019s just telling stories and they drive people into the stores. All you need is to humanize them. So not just showing product shots, but we have humans that are talking about how they like the product in a non-testimonial, kind of a fun way. Just lots and lots of little one-minute stories on the cell phone.<\/p>\n
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And it works super well.<\/p>\n
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If you\u2019re an eCom person, you need to talk to your customers and collect their feedback. It\u2019s that simple. Put up a whole bunch of these and you\u2019ll find a bunch of them will win. Now, just because you put your first ad out there and it fails, it doesn\u2019t mean Facebook ads fail.<\/strong><\/p>\n <\/p>\n
You\u2019re typically going to find one in ten of your ads, of your creatives, is going to work.\u00a0So you might need 30 or 40 creatives, you get three or four winners.\u00a0When you have those winners you just let them run and run and run and run and put several million dollars against them.<\/p>\n
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\nWebinar transcript<\/strong><\/summary>\n <\/p>\n
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Note:<\/strong><\/span> The transcript of this video record might have some grammatical\/spelling\/formatting mistakes!<\/p>\n\n\n\n <\/p>\n <\/td>\n | Dennis | 0:02<\/em><\/strong> \nOh look, we already have like 200 people in this room.<\/span><\/span>Paul | 0:08<\/em><\/strong> \nYou’re welcome to the new platform.<\/span><\/span>Dennis | 0:10<\/em><\/strong> \nI go to Clubhouse. Hey Clubhouse friends, we’re doing this webinar, a Zoom webinar, with my buddy Paul Ryazanov of MageCloud. But figured, hey, you guys are listening, at the same time, you won’t be able to see my screen, but you should be able to follow along.<\/span><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n<\/div>\n Paul |<\/strong>0:25<\/em> \n<\/strong><\/span>Yeah, so, guys, it’s Paul here from MageCloud. And we’re also doing this in parallel with our audience on Zoom. So, for this webinar, I would like to welcome my buddy. I know Dennis for maybe almost 10 years. From 2012, I think. He’s one of the keynote speakers at any conference. He’s always open to sharing his knowledge. He’s teaching Facebook all the time, he’s teaching on Snapchat, he is testing a lot of stuff with big accounts. From what I know, he’s always getting access to the new stuff that Facebook is launching, he’s kind of operating as a beta tester. I know, he was blocked by Facebook, which is huge, which is a few times, so he knows how to recover from that as well. So, guys, just welcome, then you see over here. Dennis,\u00a0 the screen is yours. Go ahead, share it, and hopefully, you guys enjoy it.<\/span><\/span><\/p>\n <\/p>\n Dennis |<\/strong>\u00a01:31<\/em> \n<\/strong><\/span>Awesome. All right here we go. Hopefully, I can make technology work properly. <\/span>Okay, so I thought we would. Oh,…\u00a0<\/span><\/span><\/p>\n <\/p>\n Paul:I don’t see your screen, I’m still seeing your awesome face. Your awesome new haircut, I see it. \n<\/span><\/em>Dennis: <\/span><\/span>Oh, yes. Okay, you guys can see my screen, right? \n<\/span><\/span><\/em>Paul: I can see it all good, and I will put myself on mute for now. Right? It’s all yours, man. Thank you.<\/em><\/span><\/span><\/p>\n <\/p>\n Dennis |<\/strong><\/span>2:00<\/em> \n<\/strong>So, we always teach by example. And I want to show a few examples of things that are working well on Facebook. So, we have had some issues with our main business manager. But you can see, we’ve got lots and lots of business managers, which you should have as well.<\/span><\/span><\/p>\n <\/p>\n <\/p>\n <\/p>\n Not because you’re a spammer, or you’re just trying to create more of them. But, if you’re an agency, then you’re going to make sure, each of your clients has a business manager. Because that’s necessary to be able to operate and do things like custom audiences (which you guys already know about) and across all the different clients (we have it’s quite a bit). <\/span><\/span><\/p>\n <\/p>\n And you’re going to set up a business manager for your Snapchat, and for your TikTok at the same time. So you can see here, that it’s the same thing, you literally are doing the same thing, like your business.snapchat.com just like business.facebook.com, and the setup is a little bit wonky. So, if you think the Facebook Business Manager was hard. <\/span><\/span><\/p>\n <\/p>\n <\/p>\n <\/p>\n I remember when they first launched it, I’m gonna say it was maybe seven years ago. <\/span>And people were saying. My friends at GoDaddy, we did some webinars, and I said: “Yeah, if you’re doing Facebook ads, you need to be in Business Manager, and the people who ran social media for GoDaddy would say: “No, no, it’s too difficult, you know you shouldn’t be in Business Manager”. And I said: “No, no, you really need to, because that’s how you’re going to organize all of your people, all the ad accounts you have, all of the assets that you have”.<\/span><\/span><\/p>\n<\/div>\n <\/p>\n Dennis |<\/strong><\/span><\/span>\u00a03:28<\/em><\/strong> \nAnd, what I said this is in front of a lot of people. This is the entire GoDaddy audience. We did it live, we did it as webinars, and they said: “You know, even if it’s just you and you don’t have other people, you don’t have other businesses, you’re still going to need a Business Manager.” Because they’re going to want to collect more of your data, and that’s exactly what’s happening with iOS 14. And what you’re seeing happening with Google Privacy Sandbox and Chromium. And, you know, the Pixels going away. Right? You know, all the cookies are dying next year. Right? So you could see that I was basically, I didn’t predict this part, but I knew it was going to be important.\u00a0<\/span><\/p>\n <\/p>\n Dennis |<\/strong><\/span><\/span>\u00a04:10<\/em><\/strong> \nSo, I’m going to show you some things on the structure of Ad accounts on Facebook, that apply to TikTok, and Snapchat. And by the way, if you’ve not set up your TikTok and Snapchat Ad accounts, and the corresponding business managers, then I recommend that you do that. And also, do it by getting free money. <\/span><\/p>\n <\/p>\n So full disclosure Snapchat and TikTok have reached out to us. And we are a partner, so they asked us to create training on Snapchat, on TikTok ads. Which is great, right? Because they said: “Oh, you guys have all the training on Facebook ads. Can you do the same for us?” We’re happy to. <\/span><\/p>\n <\/p>\n So you’re going to see more stuff come out on TikTok. <\/span>For Business Blog. And the same for Snapchat.<\/span><\/p>\n <\/p>\n So if you sign up with us, you get free money, I think, $150 on Snapchat and $200 on TikTok<\/strong>, plus another $2,000 on TikTok when you spend the first, forgot the exact amount like a couple of hundred dollars.\u00a0<\/span><\/p>\n <\/p>\n Dennis |<\/strong><\/span><\/span>\u00a05:06<\/em><\/strong> \nAlright, I’m going to go with an example here. You guys have probably seen the face socks that we have. And this is where you can put your dog or cat’s face or your face on socks. But also, masks, this is really popular. Then we call these limits. So all kinds of personalization. Printing here, right?<\/span><\/p>\n <\/p>\n <\/p>\n <\/p>\n And you can see that there’s a lot of examples, there’s a lot of UGC.<\/span><\/p>\n <\/p>\n <\/p>\n <\/p>\n And we’re primarily using Facebook Ads to drive sales here. Between this and the other places, where we’re doing the same thing. <\/span><\/p>\n <\/p>\n So, if we go to blitzgifts.com.<\/span><\/p>\n <\/p>\n <\/p>\n <\/p>\n So, you never see anybody in eCom shows this stuff off. But, I’m actually about to log in and show you this. These are all Shopify stores very easy to do.<\/span><\/p>\n <\/p>\n Dennis | 5:58<\/em><\/strong> \nYou see the same thing, right. Here, you can come to get your face socks. And if you know me, you’ve probably gotten your face socks right here. It is and then it comes with a handwritten note. <\/span><\/p>\n <\/p>\n <\/p>\n <\/p>\n And you know we are selling close to seven figures a month doing this, which is kind of neat. Okay. <\/span><\/p>\n <\/p>\n So we’ve got all this UGC of people that are submitting pictures of their faces with socks on them.<\/span><\/p>\n <\/p>\n So let’s go over here into the ad account. <\/span>And this is for Pet Party. We’ve got a few of them, and they’re all the same thing it’s for sports, or for pets, or for business, but either way, it’s a customization of your face or your pets’ face. And I’m at the campaign level, and you can see that we’ve got 85 campaigns<\/em><\/strong>. So we’ve done a lot of testing 1.3 million<\/em><\/strong> here spent.<\/span><\/p>\n <\/p>\n <\/p>\n <\/p>\n And let’s look at just the top level, to see what’s going on here. And then we’re going to drill into what the strategy is on bidding and targeting this kind of thing.\u00a0<\/span><\/p>\n <\/p>\n Dennis |